Privacy Policy

1. Introduction

Welcome to the ids138 Privacy Policy. This document governs the collection, use, storage, and protection of personal information provided by users of the ids138 platform located at https://ids138.cam (the "Platform"). By registering an account, accessing our services, or providing any personal information to ids138, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.

ids138 operates as an online gaming platform providing casino games, sports betting, and related entertainment services to users in Indonesia and other permitted jurisdictions. As part of our operations, we collect and process personal information necessary to deliver our services, comply with legal obligations, and maintain platform security.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming policy, which together form the complete framework governing your relationship with ids138. If you do not agree with any aspect of this Privacy Policy, please do not use our Platform or provide any personal information to us.

2. Information We Collect

ids138 collects various categories of personal information to operate the Platform, provide services, and fulfill legal obligations. The information we collect includes:

2.1 Information You Provide Directly

When you register for an account with ids138, you provide personal information including:

• Identity Information: Full legal name, date of birth, gender, national identity card number (KTP), nationality, and residential address
• Contact Information: Email address, mobile phone number, and preferred communication methods
• Account Credentials: Username, password, and security questions for account authentication
• Financial Information: Bank account details, e-wallet information, payment card details, transaction history, deposit and withdrawal records
• Verification Documents: Copies of identity documents (KTP, passport), proof of address (utility bills, bank statements), selfie photographs for identity confirmation
• Communication Records: Content of communications with our customer support team via email, live chat, or other channels

2.2 Information Collected Automatically

When you access and use the ids138 Platform, we automatically collect technical and usage information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Log Data: IP address, access times, pages viewed, page interaction information, referring URLs, exit pages
• Gaming Activity: Games played, bet amounts, win/loss records, gaming patterns, session duration, frequency of play
• Location Data: Geographic location derived from IP address or GPS data (where permitted)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 8)

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources including:

• Payment processors and financial institutions processing your deposits and withdrawals
• Identity verification services used to confirm your identity and prevent fraud
• Credit reference agencies (where applicable and permitted by law)
• Public databases and government registries for regulatory compliance purposes
• Marketing partners and affiliates who referred you to our Platform

3. How We Use Your Information

ids138 processes your personal information for the following purposes, each based on specific legal grounds:

3.1 Service Provision and Account Management

We use your information to create and manage your account, process transactions, deliver gaming services, and respond to your inquiries. This processing is necessary for the performance of our contract with you and includes:

• Creating and maintaining your user account
• Processing deposits, withdrawals, and financial transactions
• Delivering casino games, sports betting, and other gaming products
• Calculating and crediting winnings, bonuses, and promotional offers
• Providing customer support and responding to service requests
• Communicating important account updates and service notifications

3.2 Verification and Compliance

We process your information to verify your identity, age, and eligibility to use our services, and to comply with legal and regulatory obligations including:

• Verifying you are at least 21 years of age and legally eligible to use our services
• Confirming your identity through Know Your Customer (KYC) procedures
• Preventing underage gaming and protecting vulnerable individuals
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud, identity theft, and financial crime
• Maintaining records as required by gaming regulations and financial authorities
• Responding to lawful requests from government authorities and regulators

3.3 Security and Fraud Prevention

We use your information to protect the security and integrity of our Platform and to prevent fraudulent, illegal, or harmful activities:

• Monitoring for suspicious account activity and betting patterns
• Detecting and preventing fraud, bonus abuse, and collusion
• Identifying multiple or duplicate accounts
• Protecting against unauthorized access to accounts
• Investigating security incidents and policy violations
• Maintaining platform stability and protecting against technical attacks

3.4 Marketing and Communications

With your consent or where permitted by law, we may use your contact information to send promotional communications including:

• Promotional offers, bonuses, and special deals tailored to your preferences
• Updates about new games, features, and platform enhancements
• Newsletters and marketing materials about ids138 services
• Invitations to tournaments, competitions, and special events

You may opt out of marketing communications at any time by adjusting your account preferences or contacting customer support. Opting out of marketing does not affect transactional or service-related communications necessary for account management.

3.5 Platform Improvement and Analytics

We analyze aggregated and anonymized usage data to improve our services, understand user preferences, and enhance the overall gaming experience:

• Analyzing gaming patterns to optimize game selection and recommendations
• Evaluating platform performance and identifying technical issues
• Conducting research and development for new features and services
• Understanding user demographics and preferences to improve content
• Testing new features, layouts, and functionality

4. Data Sharing and Disclosure

ids138 does not sell your personal information to third parties. However, we may share your information with certain categories of recipients as described below:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To process deposits, withdrawals, and financial transactions through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity Verification Services: To conduct KYC verification and age confirmation
• Game Providers: Platform providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others that deliver gaming content
• Customer Support Tools: Live chat, email management, and ticketing systems
• Cloud Storage and Hosting Providers: To store data and host platform infrastructure
• Analytics Services: To analyze platform usage and improve services

All service providers are bound by contractual obligations to protect your information and use it only for the specific purposes for which it was disclosed.

4.2 Legal and Regulatory Obligations

We may disclose your information to comply with legal obligations, including:

• In response to lawful requests from government authorities, regulators, or law enforcement
• To comply with court orders, subpoenas, or legal processes
• To enforce our Terms and Conditions and investigate violations
• To protect the rights, property, or safety of ids138, our users, or the public
• To detect, prevent, or address fraud, security, or technical issues

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your information.

4.4 With Your Consent

We may share your information with other parties where you have provided explicit consent for such sharing.

5. Data Security Measures

ids138 implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols (256-bit encryption)
• Secure Storage: Personal information is stored on secure servers with restricted access controls and encryption at rest
• Firewalls and Intrusion Detection: Network security measures including firewalls and intrusion detection systems protect against unauthorized access
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities
• DDoS Protection: Advanced protection against distributed denial-of-service attacks ensures platform availability

5.2 Administrative Security

• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions
• Employee Training: All staff members receive regular training on data protection and security best practices
• Confidentiality Agreements: Employees and contractors are bound by confidentiality obligations regarding user data
• Incident Response Plan: We maintain procedures for detecting, responding to, and recovering from security incidents

5.3 Account Security

While we implement robust security measures, account security also depends on your actions:

• Choose strong, unique passwords and change them regularly
• Never share your account credentials with anyone
• Log out of your account when using shared or public devices
• Enable two-factor authentication if available
• Report any suspicious activity or unauthorized access immediately

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

ids138 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Retention Periods

• Active Accounts: Information is retained for the duration of your active account and gaming activity
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with financial and gaming regulations
• Transaction Records: Financial transaction records are retained for a minimum of 7 years as required by anti-money laundering regulations
• Communications: Customer support communications are typically retained for 3 years for quality assurance and dispute resolution
• Marketing Preferences: Consent records and marketing preferences are retained indefinitely or until you withdraw consent

6.2 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

7.1 Right of Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of that information. You may access much of your information directly through your account dashboard.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You may update certain information directly in your account settings or by contacting customer support.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain exceptions including legal retention requirements, ongoing investigations, or unresolved disputes. Note that deletion of your account and data will result in loss of access to all ids138 services.

7.4 Right to Restriction

You may request that we restrict processing of your personal information in certain circumstances, such as while disputing accuracy of the information or the lawfulness of processing.

7.5 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by adjusting your communication preferences or contacting customer support. You may also object to processing based on legitimate interests in certain circumstances.

7.6 Right to Data Portability

Where technically feasible, you may request to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller.

7.7 Exercising Your Rights

To exercise any of these rights, please contact our customer support team using the contact information provided in Section 13. We will respond to your request within a reasonable timeframe as required by applicable law, typically within 30 days. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

ids138 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies

Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for platform functionality, account authentication, and security
• Performance Cookies: Collect information about how you use the Platform to help us improve performance
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Targeting/Advertising Cookies: Deliver personalized content and measure advertising effectiveness

8.3 Managing Cookies

You can control cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality and your ability to use certain features. Most browsers allow you to refuse cookies or delete specific cookies. Consult your browser's help documentation for instructions.

9. Third-Party Services

The ids138 Platform integrates with third-party services including game providers, payment processors, and analytics tools. These third parties may collect information about you directly, subject to their own privacy policies. ids138 is not responsible for the privacy practices of third-party services.

We encourage you to review the privacy policies of any third-party services you interact with. Our Platform may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of such external sites.

10. International Data Transfers

ids138 operates an international gaming platform, and your personal information may be transferred to and processed in countries outside Indonesia. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection, including:

• Contractual protections requiring recipients to maintain data security standards
• Ensuring transfers are to jurisdictions with adequate data protection laws
• Implementing technical and organizational security measures

By using the ids138 Platform, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

11. Children's Privacy

ids138 is committed to protecting children from exposure to online gaming. Our services are strictly intended for individuals aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have collected information from a person under 21, we will immediately delete that information and terminate the associated account. If you believe a child has provided information to ids138, please contact our customer support team immediately.

Parents and guardians are encouraged to monitor their children's internet usage and to use parental control software to prevent minors from accessing online gaming platforms.

12. Changes to This Privacy Policy

ids138 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Privacy Policy on the Platform with a new "Last Updated" date.

For significant changes that materially affect your rights, we may provide additional notice through email or prominent platform notifications. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our customer support team:

• Email: [email protected] (Note: This is displayed as plain text only and is not a clickable link)
• Live Chat: Available 24/7 through the ids138 Platform
• Support Hours: 24 hours a day, 7 days a week

We will respond to your inquiries as promptly as possible, typically within 24-48 hours.

Document Version: January 2026 v1.0

Last Reviewed: January 1, 2026